Flip7 Privacy Policy — how we protect your information
Updated: January 2026
This Privacy Policy explains how flip7 collects, uses, stores and protects the personal information of users who register or use our platform. We are committed to managing your privacy in a fully transparent and responsible manner.
1 Information we collect from you
When you register or use the flip7 platform, we collect the following categories of information:
Your full name, email address, phone number, date of birth and password as registered. This information is required to create and verify your account, and to ensure only the legitimate account holder can access it.
Records of MYR deposits and withdrawals, payment methods used such as FPX or e-wallets, and transaction history. We do not store full card numbers — payment data is processed through secure payment providers.
Device type, operating system, browser used, IP address, screen resolution and other technical information collected automatically when you access the platform. This data helps us identify technical issues and improve the user experience.
Records activity within the platform, including games played, bets placed, session duration and page navigation. This data is used for security purposes, fraud detection and service improvement.
2 Why we use this information
Flip7 uses collected information solely for legitimate platform operation purposes. The following are the primary purposes for which your data is used:
- Account management: Processes registration, verifies your identity and enables secure login to your account.
- Transaction processing: Handles RM deposits and withdrawals accurately and in accordance with proper records.
- Security and fraud detection: Detects suspicious activity, protects accounts from unauthorised access and ensures compliance with anti-money laundering requirements.
- Service improvement: Analyses usage patterns to improve platform performance, fix bugs and introduce more relevant new features.
- User communications: Sends important notifications related to your account, transactions or policy changes — not for marketing without your consent.
3 Cookies and tracking technologies
The flip7 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functionality, including maintaining your login session, processing transactions, and keeping your account secure. These cookies cannot be disabled without affecting the platform's key functions.
Collects information on how you use the platform — pages visited, time spent and any errors encountered. This data is used in aggregate to improve platform performance and usability.
Saves your preferences such as display language and interface settings so you don't have to reconfigure them each time you log in to the flip7 platform.
You can manage your cookie settings through your browser. Please note that disabling essential cookies may affect your ability to log in and process transactions on your account.
4 Data storage, security and third-party sharing
How we store and protect your data
All personal information is stored on servers protected by SSL encryption and industry-standard security protocols. Access to user data is restricted to staff who require it to carry out platform operations. Your data is retained for as long as your account remains active, or for the period necessary to comply with applicable legal and financial requirements.
Third-party sharing
Flip7 does not sell, rent, or disclose your personal information to third parties for marketing purposes. Your information may be shared with:
- Payment providers that process your RM deposit and withdrawal transactions;
- Technical service providers that support platform operations in a limited capacity and are bound by confidentiality agreements;
- Relevant authorities where required by law or court order.
5 Your rights as a user and how to contact us
As a flip7 platform user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to correction: If your information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to deletion: You may request the deletion of your account and associated data, subject to financial record-keeping obligations required by law.
- Right to object: You may object to the processing of your data for specific purposes by contacting us directly.
This Privacy Policy may be updated from time to time to reflect changes in platform operations or legal requirements. Any material changes will be communicated via in-platform notifications or to your registered email address. Your continued use of the platform after changes are published will be considered acceptance of the updated policy.
More questions? We're here to help
Reach the flip7 support team via email or check the FAQ section for more information. Register an account today and enjoy a platform that puts your privacy first.