Flip7 Responsible Gaming — play with awareness and balance
Flip7 believes that meaningful online entertainment starts with self-awareness. We prioritise the well-being of our users and provide guidance and control tools to ensure your gaming experience remains enjoyable, balanced, and free from disruption to your daily life.
Flip7's commitment to healthy gaming
Flip7 is designed as an entertainment platform, not a means of financial gain. We take our responsibility seriously in ensuring that users in Malaysia can enjoy gaming in a safe and controlled environment.
Our commitment includes providing clear information about gambling-related risks, easily accessible self-control tools, and support for users who need help. We believe that responsible play is the foundation of a lasting and meaningful entertainment experience.
Every flip7 user is encouraged to set their personal limits early on — not because they have to, but because it reflects maturity and smart self-management. Entertainment is best enjoyed when it places no strain on your finances or emotions.
Recognise the warning signs before they become a problem
Awareness is the first step. Here are some behavioural signs that may indicate online gaming is starting to affect your life negatively:
- Borrowing money to play or cover losses
- Using money meant for basic necessities
- Feeling anxious when the money runs out before the set limit
- Trying to "chase losses" by continuing to play after losing
- Feeling anxious or irritable when not playing
- Hiding gaming habits from family or friends
- Neglecting work, family, or health responsibilities
- Repeatedly playing longer than planned
If you recognise any of the above signs in yourself or someone you care about, it is the right time to take steps toward self-control or seek help.
Set time and budget limits — a smart habit
One of the most effective ways to play responsibly is to set clear limits before starting a gaming session. flip7 encourages all users to:
- Set a daily or weekly deposit limit — Set a maximum amount in MYR (RM) that you are comfortable spending each day or week, and stick to that limit without exception.
- Limit your playing time — Set a specific time limit for each session. Use reminders or a timer on your phone to help you stick to it.
- Avoid playing when you're not in a stable emotional state — Stress, sadness, or anger can cloud your judgment. Only play when you are truly relaxed and clear-headed.
- Track your spending — Keep a simple record of how much you spend on online gaming each month, just like any other item in your household budget.
Remember: money spent on entertainment is an expense, not an investment. Think of it like buying a movie ticket or dining out.
Self-exclusion tools available to you
Flip7 offers several self-control features that users can use to better manage their gaming experience:
You can contact the flip7 support team to set daily, weekly, or monthly deposit limits on your account. These limits help ensure that your spending on the platform always stays within the boundaries you have set for yourself.
If you feel the need to step away from the platform for a while, you can request to suspend your account access for a set period — whether that's a few days or a few weeks — to give yourself some space.
Users who feel they need a longer break can apply for a full self-exclusion from the platform. This means your account will be suspended for a set period, during which you will not be able to access the platform.
To use any of these self-control features, please contact the flip7 support team at [email protected]. Your request will be processed promptly and in complete confidence.
Protecting minors and maintaining a healthy life balance
The flip7 platform is strictly for users aged 18 and above. We take the protection of minors very seriously. If you share a device with children or teenagers at home, we recommend that you:
- Log out of your flip7 account after every session;
- Not saving passwords on shared devices;
- Use the parental control features available on your device to block access to online gambling sites;
- Have open and honest conversations with your children about the risks of online gambling.
Playing responsibly means making sure online entertainment does not take over the important aspects of your life, such as family, work, health, and social relationships.
If you or someone you know is having difficulty controlling their gaming habits, we encourage you to seek professional help. flip7 supports a proactive, non-judgmental approach to mental health.
Contact us at [email protected] or visit the FAQ for more information on available support resources.
Play smart — reach out if you need support
Flip7 is always here for you. Whether you want to set limits, take a break, or simply ask about playing more responsibly — our team is ready to help, no judgment at all.